CASE STUDIES
Background
A homeowner with an existing Control4 system was facing ongoing issues that affected the performance and reliability of his smart home setup. After consulting with a competitor, he was told the only solution was to replace his entire system—a quote totaling $150,000.
- Residential Project
- Control4 System
- $150K Quote
CASE STUDY 1
Saving a Client Over $135,000 with Expert System Revamp
Challenge
The client wanted a reliable solution but was reluctant to commit to such a high-cost overhaul. The challenge was to determine whether the existing system could be salvaged and optimized without the need for a complete replacement.
Our Approach
Platinum Sound & Vision performed a thorough diagnostic review of the system and identified the root causes of the problems. Instead of immediately recommending a costly replacement, our team focused on:
System Investigation: Locating the true issues affecting system performance.
Manufacturer Collaboration: Contacting the client’s prior installer to obtain RMA information, ensuring the faulty amplifiers were replaced free of charge under warranty.
Cost-Conscious Design: Creating a tailored plan to revamp the system without unnecessary equipment replacement.
Results
Delivered a comprehensive system revamp for just under $15,000.
Saved the client more than $135,000 compared to the competitor’s quote.
Reinforced trust, leading the client to refer us to his family, who also needed assistance with their Control4 systems.
Key Takeaway
This project demonstrates Platinum Sound & Vision’s commitment to going above and beyond—not only resolving technical issues but also delivering massive cost savings for our clients. By focusing on expert diagnostics, vendor collaboration, and smart design, we turn what others consider a total loss into a fully functional, optimized system.
Background
A homeowner found themselves stuck after their original custom installer went completely unresponsive, leaving critical system issues unresolved. Frustrated and uncertain, the client still needed a trustworthy partner who could troubleshoot and restore their smart-home setup—regardless of the existing technology ecosystem.
- Residential Project
- Unresponsive Installer
- System Issues
CASE STUDY 2
Case Study: 24/7 Reliability When the Original Installer Disappears
Challenge
The lack of communication from the original installer created anxiety and disruption for the client.
The system was heterogeneous, potentially involving multiple brands and components, making diagnosis and repair more complex.
The urgency demanded a responsive, reliable team ready to tackle issues immediately and keep pace with the client's expectations.
Our Approach
At Platinum Sound & Vision, we believe clients should never feel abandoned—especially when systems are down. Here’s how we stepped in:
Immediate, Open Lines of Communication
Within hours of being engaged, we introduced the client to our 24/7 support line. Every question, concern, or outage was addressed promptly—whether via phone, text, or email—ensuring the client always felt heard and supported.
Comprehensive System Evaluation
Regardless of make or configuration, we thoroughly diagnosed the entire system:
Identifying interoperability points and legacy integrations.
Mapping out where the breakdowns occurred, from hardware to control logic.
Communicating findings clearly and transparently—no jargon, just solutions.
Tailored, Expert Solutions
Once the root issues were clear, we executed repairs and optimizations on whatever the client already owned, including:
Hardware replacements and firmware updates.
Control system calibration and reprogramming.
Proactive system enhancement to prevent future breakdowns and ensure long-term reliability.
Results
The client experienced a swift resumption of system functionality, with downtime kept to an absolute minimum.
They gained a hardworking service partner, with dependable round-the-clock support—even for systems others abandoned.
Strong satisfaction led to repeat engagement and word-of-mouth referrals, as homeowners realized Platinum Sound & Vision embraces any system and delivers peace of mind.
Key Takeaway
This case exemplifies the core of Platinum Sound & Vision’s promise: unwavering support when others go silent. From legacy setups to mixed-brand ecosystems, the same principles apply—fast, transparent communication, deep technical know-how, and a commitment to fixing what’s already there. It’s not just about restoring systems—it’s about restoring trust.